Terms & Conditions


 

Price

Our prices are in NOK. International customers please use the exchange rates on the day of payment transfer. Price does not include delivery unless otherwise stated.

 

Taxes

Overseas orders may be subject to customs duties and taxes at their arrival, the price of which is not included in our price and is to be paid by the customer.

 

Product

Fuglen make every effort to represent our products accurately. Please be aware that the color representation is subject to photographic limitations as well as individual computer screens.  Please also be aware that all products are pre-owned and of a certain age, so they may show age related signs. 

 

Payment

We accept all major debit and credit cards. We accept payments over the phone and bank transfers. Also by pressing the PayPal button you can either use your PayPal account or your debit card. Once payment has been received your item will be dispatched.

 
Solution Graphics

 

Delivery

We deliver in Norway and Worldwide. For International and overseas destinations please check for the price of delivery to your home or business before buying. Do not forget to supply full post code as well as telephone number in your e-mail. Please allow 7 to 10 days for delivery of furniture within Norway, although shipping of smaller items over the post can be faster. International shipping quotes are based on estimated sizes of the package and may be slightly different to the final price. 

Collection is also possible from our Shop ore Warehouse, subject to appointment. 

Please accept as your responsibility to check item dimensions and make sure that access is unrestricted and wide enough and that items will go through door openings, staircases and corridors.

 

Returns

As we hope to think that all our customers are extremely happy with their purchases, we can also accept that there will be occasions that you may want to return items.

Simply notify us by e-mail or telephone within 48 hours of delivery. If there is any damage please also send photographs in your correspondence. We must then receive the goods back within 14 days in their original condition. Once we have them, we will offer a full refund excluding the shipping costs. Return courier shipping costs will be incurred by the customer.

 

Privacy

Business privacy policy

This privacy policy sets out how Fuglen uses and protects any information that you give Fuglen when you use this web site. Fuglen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • name and contact information including email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

 

Ordering

Pressing the ‘Buy now’ button will take you to PayPal.com web site and your transaction will be dealt with securely. Please feel free to write to us or call us before buying, or pay over the telephone.